Returns policy.

At Arwel Barn, we strive to provide you with high-quality, handcrafted products that you’ll love. We understand that sometimes you might need to return items, and we want to make our returns process as smooth as possible.

Damaged and defective items

If your product arrives damaged during shipping or has a manufacturing defect, please contact us within 7 days of receiving your order via email or the Contact page.

Please provide us with your order number, a description of the damage or defect, and clear photos.

We will gladly offer a replacement or full refund, including any shipping costs.

We will provide a shipping label for damaged or defective items.

Incorrect items

If you receive an incorrect item, please contact us within 7 days of receiving your order.

Provide your order number and details of the incorrect item.

We will arrange for the correct item to be shipped to you or offer a full refund, including any shipping costs.

We will provide a return shipping label for incorrect items.

Change of mind (unused items)

We accept returns for unused and undamaged products within 7 days of delivery.

The product must be in the original packaging and in resaleable condition.

Customers are responsible for return shipping costs for change-of-mind returns.

Once we receive and inspect the returned item, we will issue a refund for the product price, excluding the original shipping costs.

Please package the product well, as we cannot refund broken returns.

How to initiate a return

Contact us: Email us at arwelbarncandles@gmail.com with your order number and the reason for your return.

Provide Information: Include clear photos of any damage or defects, if applicable.

Await Instructions: We will provide you with return instructions and a return shipping label, if necessary.

Package Your Return: Securely package the candle in its original packaging or similar protective packaging.

Ship Your Return: Ship the package using the label provided or your preferred shipping method.

Refund or Replacement: Once we receive and inspect your return, we will process your refund or replacement.

Refund processing

Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

Please allow additional time for your bank or credit card company to process the refund.  

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.  

Contact information

Email: arwelbarncandles@gmail.com

Important notes

We reserve the right to refuse returns that do not comply with our policy.

This policy is subject to change without notice.